We have gathered together the questions most frequently asked of the A.D.A.M.
Technical Support Department regarding several products.
Why do I need to download Adobe® Flash® 10 when using A.D.A.M. Interactive Anatomy
?
Adobe® Flash® 10 is a free download that is used to present high quality images and videos within the AIA online program. For additional information on Adobe® Flash® 10 please see their web site at
http://www.adobe.com/flashplatform/
I have forgotten my user ID and/or password. How do I find out what they are?
If you are a single user (student or Instructor) go to the main login page of A.D.A.M. Interactive Anatomy
and select Forgot Your User ID or Forgot Your Password. For your User ID you will be prompted for your email address you registered the product under as well as your secret question and answer. For your password you will be prompted for your User ID, Email address and secret question and answer. Select recover and you will be sent and e-mail with your current information.
If you are a user behind an institution's Internet contact your intuition's system administrator.
For technical questions concerning logins, contact
techsupport@adamcorp.com. You will receive a
response within 48 hours Monday through Friday.
Why do I need to download Unity Player?
The Unity Player is a free downloadable player used to present the 3D
graphics. This program allows the best graphics quality and speed for the presentation of A.D.A.M.’s award winning 3D Anatomy images. For additional information on Unity, go to the following web site:
http://unity3d.com/webplayer/
When I launch the Unity Player Installer I get an error message “Failed to decompress web stream because of insufficient memory”.
The error received is due to the browser being launched on a heavily loaded system. This is most likely occurring due to other applications running on the user's desktop that require a large amount of memory. The unity web player is unable to obtain the required amount of memory to launch the player. This is not an error with the application but most likely an error due to insufficient memory on the operating system.
The minimum system requirements are an Intel Pentium IV Processor with 512
MB RAM. The recommended system requirements call for 1GB of RAM. Please confirm
that the operating system meets the system requirements.
I am receiving a white screen when I go to the login screen for A.D.A.M. Interactive Anatomy.
A white screen when accessing the product is due to pop-up blockers not being or turned off for the product you are trying to access or the browser is not running in compatibility mode.
Flash Player isn't working on my 64-bit operating system
Flash Player does not run in most 64-bit browsers. If you attempt to download the Flash Player in a 64-bit browser that does not support Flash Player, you will see a message from Adobe and a link back to an Adobe page. To install Flash Player, use a 32-bit Web browser on your 64-bit operating system. All major browsers are available in 32-bit versions and the Internet Explorer 32-bit browser is the default browser on Windows 64-bit systems.
I received a DEP error while running the online 3D
Data Execution Prevention (DEP) helps prevent damage from viruses and other security threats that attack by running (executing) malicious code from memory locations that only Windows and other programs should use. This type of threat causes damage by taking over one or more memory locations in use by a program. Then it spreads and harms other programs, files, and even your e-mail contacts.
Unlike a firewall or antivirus program, DEP does not help prevent harmful programs from being installed on your computer. Instead, it monitors your programs to determine if they use system memory safely. To do this, DEP software works alone or with compatible microprocessors to mark some memory locations as "non-executable". If a program tries to run code, malicious or not, from a protected location, DEP closes the program and notifies you.
DEP can take advantage of software and hardware support. To use DEP, your computer must be running Microsoft Windows XP Service Pack 2 (SP2) or later, or Windows Server 2003 Service Pack 1 or later. DEP software alone helps protect against certain types of malicious code attacks but to take full advantage of the protection that DEP can offer, your processor must support "execution protection". This is a hardware-based technology designed to mark memory locations as non-executable. If your processor does not support hardware-based DEP, it's a good idea to upgrade to a processor that offers execution protection features.
Is it safe to run a program again if DEP has closed it?
Yes, but only if you leave DEP turned on for that program. Windows can continue to detect attempts to execute code from protected memory locations and help prevent attacks. In cases where a program does not run correctly with DEP turned on, you can reduce security risks by getting a DEP-compatible version of the program from the software publisher. For more information about what to do after DEP closes a program, click Related Topics.
How can I tell if DEP is available on my computer?
To open System Properties, click Start, click
Control Panel, and then double-click
System.
Click the Advanced tab and, under
Performance, click Settings.
Click the
Data Execution Prevention tab.
By default, DEP is only turned on for essential Windows operating system programs and services. To help protect more programs with DEP, select
Turn on DEP for all programs and services except those I select.
When I launch the Unity Player Installer I get an error message “Failed to decompress web stream because of insufficient memory”.
The error received is due to the browser being launched on a heavily loaded system. This is most likely occurring due to other applications running on the user's desktop that require a large amount of memory. The unity web player is unable to obtain the required amount of memory to launch the player. This is not an error with the application but most likely an error due to insufficient memory on the operating system.
The minimum system requirements to operate AIA are an Intel Pentium IV
Processor with 512 MB RAM. The recommended system requirements call for 1GB of
RAM. Please confirm that the operating system meets the system requirements.
Windows 7, Windows XP SP2 Home/Pro
Browser: IE
6.0, IE 7.0, IE8, Firefox 2.0+
Flash Player
10
Unity3d web
player 2.5.0
Minimum System Requirements
Intel Pentium
IV processor
512 MB RAM,
1024x768 screen resolution
Recommended System Requirements
Intel Core 2
Duo 2.33 GHz processor
1 GB of RAM,
Graphics card with 256 MB dedicated RAM
Windows Vista Home/Pro
Browser: IE
7.0, IE8, Firefox 2.0+
Flash Player
10
Unity3d web
player 2.5.0
Minimum System Requirements
Intel Pentium
IV processor
512 MB RAM,
1024x768 screen resolution
Graphics card
with 256 MB dedicated RAM
Recommended System Requirements
Intel Core 2
Duo 2.33 GHz processor
2 GB of RAM,
Graphics card with 256 MB dedicated RAM
Mac OS X 10.4 or 10.5
Browser: Safari
3.0+, Firefox 2.0+
Flash Player
10
Unity3d web
player 2.5.0
Minimum System Requirements
PowerPC
G3/G4/G5 processor, 256 MB RAM, 500 MHz or Intel Core Duo 1.33 GHz, 1024x768
screen resolution
Recommended System Requirements
Power PC G4/G5
1.83 GHz processor
Intel Core 2
Duo 2.33 GHz processor
1 GB RAM
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